Neexa brings conversations, campaigns, AI agents and service workflows together so students receive relevant help and teams keep continuity across channels and stages.
Fragmented service
Students repeat themselves when every department and channel sees only part of the relationship
Service quality breaks when routine questions, cases and sensitive needs move through disconnected conversations and teams.
Students repeat their history across departments, routine questions consume service capacity and sensitive or unresolved needs may not reach the right human team quickly enough.
How it works
Make every student interaction feel connected
AI Agents provides first-line engagement from approved knowledge, Unibox keeps conversations connected across channels and CRM preserves the continuing relationship. When a need requires structured ownership, Student Help Desk & Case Management creates or routes the case. Forms can collect information and Analytics & Reporting supports service visibility.
AI operating model
Let AI handle routine support and bring people into sensitive or unresolved needs
Agents can answer, clarify, summarize and route work while preserving the student history staff need when they step in.
AI agents can answer routine questions, ask clarifying questions, summarize history, recognize uncertainty or sensitivity and route the need to the right team. Staff retain case resolution, safeguarding, wellbeing, academic judgment, disciplinary action, accommodations, financial decisions and relationship repair.
Practical outcomes
Give students more continuous support and teams more service capacity
Students receive more continuous support and clearer handoffs. Service teams can resolve routine demand efficiently and concentrate human care on complex, sensitive and accountable work.
Most Asked Questions about Student Experience & Engagement
Yes. Neexa preserves student context across departments, handles routine questions and routes sensitive or unresolved needs to the right team.
A conversation becomes a case when its detected need meets an institution-defined trigger for structured ownership, tracking or resolution.
Staff can take over Student Experience & Engagement work with the conversation history, relationship context, current ownership and next action preserved, then continue or redirect the workflow from that shared context.
Unibox owns the conversation workspace, CRM owns the continuing relationship context and Student Help Desk & Case Management owns structured case tracking, with AI Agents connecting work across them.
Take the Next Step with Neexa
See Neexa in Action
See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.
Get Started Now
Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.
Solutions connected to Student Experience & Engagement
Discover the broader outcomes Neexa supports through this lifecycle stage, from day-to-day execution to lasting institutional value.
Operational Efficiency
Let AI move routine institutional work from request to resolution
Operational Efficiency connects AI execution, shared context and visible ownership across Neexa. Educational institutions can move more routine response, follow-up, collection, routing, review and reporting work forward while preserving staff attention for policy, strategy, exceptions and consequential decisions.
Explore Operational Efficiency
Modules that make Student Experience & Engagement possible
See the Neexa product areas that turn this lifecycle stage into connected, practical work for your team.
AI Agents for Education
AI agents that understand your institution and carry student work forward
An AI agents platform for student recruitment, admissions, engagement and support. Agents use institutional knowledge and live relationship context to respond, collect, follow up, update progression and route work, with seamless, context-rich takeover for sensitive or high-value moments.
Explore AI Agents for Education
Student Help Desk & Case Management
Resolve every student request and case with AI
AI-powered student help desk and case management software that turns student requests into owned, visible work. Neexa detects and creates cases, classifies and routes them, monitors progress, supports responses and carries each request through resolution with complete conversation context.
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Education CRM
Keep every student relationship moving with AI agents
An AI-native student CRM that combines relationship context, pipeline visibility and agent-led action. AI agents qualify opportunities, follow up, update progression and surface high-value moments for staff attention, giving recruitment and admissions teams more capacity for strategy and complex opportunities.
Explore Education CRM
Forms & Surveys
Build forms and AI conversations that turn every response into action
Create flexible forms, surveys and AI-led conversational collection for educational workflows. Institutions can collect structured information through a direct web form or guided conversation, then connect responses to Admissions, CRM, cases, reporting and follow-up without repeated manual transfer.
Explore Forms & Surveys
Marketing Automation
Turn every campaign into the next step in a student relationship with AI
Marketing automation that connects recruitment, enrollment and engagement campaigns to the relationships they are meant to move. Teams can segment audiences, create and schedule outreach, personalize messages with AI where configured, and continue replies through AI Agents in Unibox.
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Unified Inbox
Turn every student enquiry into the next action with an AI-powered shared inbox
A shared student inbox that brings conversations from connected channels into one workspace with relationship context and visible ownership. Teams can continue the same relationship across handoffs, while AI agents help respond, route and surface the conversations that need attention.
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Take your Institution to the Next Level with AI
Neexa does more than Student Experience & Engagement
Explore how Neexa supports the other moments that shape a connected student journey.
Admission
Use AI to turn complete applications into decision-ready admissions work
Admission brings application evidence, institutional guidance and decision context into one accountable workflow. AI can prepare summaries, surface concerns, route exceptions and support configured decisions while giving institutional reviewers complete evidence, policy context and decision visibility.
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Alumni Engagement & Advocacy
Keep every alumni relationship moving with AI-powered engagement
Alumni Engagement & Advocacy keeps graduate relationships active through contextual communication, campaigns and follow-up. AI can personalize routine engagement, answer questions and identify interests or advocacy signals, while alumni teams retain relationship strategy and high-value opportunities.
Explore Alumni Engagement & Advocacy
Application
Move every student application from submission to decision with AI
Application helps applicants reach a complete, reviewable state through AI-led guidance, missing-information collection, re-review and progression. Admissions teams reduce repetitive checking and chasing while retaining the application evidence and exceptions needed for accountable review.
Explore Application
Consideration
Keep prospective students moving with AI as they compare and decide
Consideration keeps prospective students moving while they compare programmes and decide whether to apply. Neexa uses relationship context to answer questions, identify barriers and readiness, continue relevant follow-up and surface the decisions that benefit from personal guidance.
Explore ConsiderationEnrollment
Turn every admissions decision into enrollment momentum with AI
Enrollment turns an admissions decision into completed next steps. Neexa uses admission status and relationship context to explain requirements, send relevant reminders, recognize blockers and continue follow-up, helping more admitted students progress without making staff chase every action.
Explore EnrollmentGraduation
Use AI to turn graduation into the next stage of the student relationship
Graduation coordinates published requirements, reminders, updated information and student questions through the final stage of study. Neexa reduces repetitive communication and preserves the relationship context needed to move graduates into alumni engagement instead of ending at completion.
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Real-life Results & Revenue
This is how organizations are accelerating their growth.
80%
Time Saved
Neexa enabled us to set up an AI, and the calls to the office line dropped by close to 80%.
52%
Revenue Increase
We integrated Neexa for our website. Six months in, our website sales have increased by 52%!
Take the Next Step with Neexa
See Neexa in Action
See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.
Get Started Now
Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.