Yes. Neexa brings Facebook Messenger conversations into Neexa so AI agents and staff work from shared student context.
The challenge
Facebook enquiries become disconnected when they remain inside a social inbox
Prospective students may begin on Facebook, but the institution still needs the conversation to continue beyond that channel.
Bring student enquiries from Facebook Messenger into a shared inbox where AI agents can respond, collect context and route work to institutional teams.
How it works
Keep Facebook enquiries connected to the student journey
Bring Facebook Messenger conversations into Neexa so AI agents and staff work from shared student context. Answer routine questions, collect details, follow up and hand over conversations without losing the history behind each enquiry.
AI operating model
Let AI answer, collect and continue Facebook enquiries with shared context
AI agents can handle routine Messenger demand while preserving the history staff need for follow-up.
AI agents answer routine questions, collect details, follow up and route work from Facebook Messenger. Teams see the conversation in Unibox and continue it when personal or sensitive support is needed.
Practical outcomes
Keep social enquiries connected to recruitment and student engagement
Neexa turns Facebook Messenger from a separate social inbox into part of a connected student engagement workflow. Schools, universities and other educational institutions can respond to routine enquiries with AI agents, collect relevant information and preserve the context for staff who need to continue the conversation. Messages become easier to coordinate alongside other channels, so teams can reduce fragmented follow-up and keep each student moving toward the right next step.
Most Asked Facebook Messenger Questions
Through Facebook Messenger, Neexa's AI agents can answer routine questions, collect useful information, continue contextual follow-up and route work that needs staff attention.
Facebook Messenger conversations appear in Unibox and connect to the relevant CRM relationship, giving AI agents and staff the history and ownership needed to continue the work.
Yes. Staff can take over a Facebook Messenger conversation in Unibox with the channel history and relationship context intact, then continue, assign or route the work through the connected workflow.
Unibox, CRM and AI Agents provide the core Facebook Messenger connection. Admissions, Marketing, Forms and Student Help Desk & Case Management can use the resulting conversation and relationship context in their workflows.
Take the Next Step with Neexa
See Neexa in Action
See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.
Get Started Now
Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.
Take your Institution to the Next Level with AI
Real-life Results & Revenue
This is how organizations are accelerating their growth.
80%
Time Saved
Neexa enabled us to set up an AI, and the calls to the office line dropped by close to 80%.
52%
Revenue Increase
We integrated Neexa for our website. Six months in, our website sales have increased by 52%!
Neexa does more than Facebook Messenger
Connect more of your institution’s tools and data so teams can act from one shared context.
Chat Portal
Give students an AI chat portal where every conversation can continue
The Neexa Chat Portal gives students a consistent place to ask questions and continue conversations over time. Institutions can use public or authenticated access while AI agents provide contextual help and preserve conversation history, follow-up and staff handover.
Explore Chat PortalGmail
Use AI agents to understand, answer and advance every student email
Neexa connects Gmail conversations to the wider student relationship. AI agents answer routine enquiries, identify needs and continue follow-up, while recruitment, admissions, engagement and support teams work from shared conversation history and relationship context.
Explore GmailInstagram DM
Turn Instagram interest into connected student conversations with AI agents
Neexa turns Instagram interest into connected student conversations. AI agents answer common questions, collect useful details and keep follow-up moving, while teams retain relationship context and coordinate enquiries with other channels in Unibox.
Explore Instagram DMMicrosoft Email
Connect Microsoft student email to AI-powered action and follow-up
Neexa brings Microsoft email into a connected student engagement workflow. AI agents support routine responses and follow-up, while recruitment, admissions, engagement and support teams work from shared conversation history instead of isolated mailboxes.
Explore Microsoft EmailOther Email
Bring institutional email into one AI-powered student workflow
Neexa connects compatible email accounts through IMAP and SMTP, extending shared student engagement beyond Gmail and Microsoft email. AI agents support routine enquiries and follow-up while teams retain the context needed to continue conversations across recruitment, admissions, engagement and support.
Explore Other EmailWeb Widget
Turn every website visit into a useful student conversation with AI
The Neexa Web Widget turns website interest into connected student engagement. AI agents use approved institutional knowledge and page context to answer questions, collect useful details and keep enquiries and next actions connected for recruitment, admissions, engagement and support teams.
Explore Web Widget
Take the Next Step with Neexa
See Neexa in Action
See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.
Get Started Now
Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.