WhatsApp, Web Widget, Chat Portal, Facebook Messenger, Instagram Direct Messages, Gmail, Microsoft Outlook and other configured email channels can start a Neexa enquiry.
Enquiry overload
Student enquiries arrive faster and across more channels than teams can answer consistently
Routine questions, after-hours demand and fragmented channels consume capacity before higher-value needs reach staff.
Inquiries arrive outside office hours, repeat across channels or wait in queues; staff cannot consistently capture intent and next action while answering every routine question.
How it works
Make every student enquiry the start of a connected journey
Connected channels bring enquiries into Unibox, where AI Agents can answer from approved knowledge, clarify the need and collect identity or intent. CRM preserves the relationship, source, history and next action, while Admissions or another connected workflow takes ownership when the enquiry becomes structured work.
AI operating model
Let AI answer, clarify and capture what the relationship needs next
Agents can respond immediately, ask clarifying questions and preserve the information needed for follow-up.
AI agents answer approved questions, ask clarifying questions, collect identity and intent, summarize the conversation and escalate where confidence, policy, complexity or personal attention requires staff. Teams retain authoritative knowledge and own sensitive or exceptional guidance.
Practical outcomes
Respond faster while preserving intent, context and ownership
Prospects receive timely, informed answers and a clear next step. Recruitment and admissions teams preserve context, identify higher-value needs and intervene where human attention matters.
Most Asked Questions about Inquiry
Connected channels bring enquiries into Unibox, where AI Agents can answer from approved knowledge, clarify the need and collect identity or intent.
AI agents answer from approved knowledge, collect identity and intent, preserve channel context and route the next action so recruitment and admissions teams can respond at greater scale.
CRM preserves the relationship, source, history and next action, while Admissions or another connected workflow takes ownership when the enquiry becomes structured work.
Staff take over an inquiry when a configured trigger fires, the student needs institutional authority or personal guidance, or a staff member intervenes directly.
Take the Next Step with Neexa
See Neexa in Action
See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.
Get Started Now
Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.
Solutions connected to Inquiry
Discover the broader outcomes Neexa supports through this lifecycle stage, from day-to-day execution to lasting institutional value.
Enrollment Growth
Turn more student interest into applications and enrollment with AI agents
Enrollment Growth connects Neexa's CRM, AI agents, Marketing and Admissions around the prospective-student journey. Institutions can respond, qualify, follow up, guide applications and maintain progression from first interest toward enrollment with less fragmented coordination.
Explore Enrollment Growth
Operational Efficiency
Let AI move routine institutional work from request to resolution
Operational Efficiency connects AI execution, shared context and visible ownership across Neexa. Educational institutions can move more routine response, follow-up, collection, routing, review and reporting work forward while preserving staff attention for policy, strategy, exceptions and consequential decisions.
Explore Operational Efficiency
Student Engagement
Create connected student experiences with AI across every interaction
Student Engagement connects conversations, CRM context, AI agents, campaigns and service workflows so communication can lead to action. Students receive more continuous support, while teams preserve history, route unresolved needs and focus personal attention where it creates greater value.
Explore Student Engagement
Modules that make Inquiry possible
See the Neexa product areas that turn this lifecycle stage into connected, practical work for your team.
Education CRM
Keep every student relationship moving with AI agents
An AI-native student CRM that combines relationship context, pipeline visibility and agent-led action. AI agents qualify opportunities, follow up, update progression and surface high-value moments for staff attention, giving recruitment and admissions teams more capacity for strategy and complex opportunities.
Explore Education CRM
Unified Inbox
Turn every student enquiry into the next action with an AI-powered shared inbox
A shared student inbox that brings conversations from connected channels into one workspace with relationship context and visible ownership. Teams can continue the same relationship across handoffs, while AI agents help respond, route and surface the conversations that need attention.
Explore Unified Inbox
Take your Institution to the Next Level with AI
Neexa does more than Inquiry
Explore how Neexa supports the other moments that shape a connected student journey.
Admission
Use AI to turn complete applications into decision-ready admissions work
Admission brings application evidence, institutional guidance and decision context into one accountable workflow. AI can prepare summaries, surface concerns, route exceptions and support configured decisions while giving institutional reviewers complete evidence, policy context and decision visibility.
Explore Admission
Alumni Engagement & Advocacy
Keep every alumni relationship moving with AI-powered engagement
Alumni Engagement & Advocacy keeps graduate relationships active through contextual communication, campaigns and follow-up. AI can personalize routine engagement, answer questions and identify interests or advocacy signals, while alumni teams retain relationship strategy and high-value opportunities.
Explore Alumni Engagement & AdvocacyApplication
Move every student application from submission to decision with AI
Application helps applicants reach a complete, reviewable state through AI-led guidance, missing-information collection, re-review and progression. Admissions teams reduce repetitive checking and chasing while retaining the application evidence and exceptions needed for accountable review.
Explore ApplicationConsideration
Keep prospective students moving with AI as they compare and decide
Consideration keeps prospective students moving while they compare programmes and decide whether to apply. Neexa uses relationship context to answer questions, identify barriers and readiness, continue relevant follow-up and surface the decisions that benefit from personal guidance.
Explore ConsiderationEnrollment
Turn every admissions decision into enrollment momentum with AI
Enrollment turns an admissions decision into completed next steps. Neexa uses admission status and relationship context to explain requirements, send relevant reminders, recognize blockers and continue follow-up, helping more admitted students progress without making staff chase every action.
Explore EnrollmentGraduation
Use AI to turn graduation into the next stage of the student relationship
Graduation coordinates published requirements, reminders, updated information and student questions through the final stage of study. Neexa reduces repetitive communication and preserves the relationship context needed to move graduates into alumni engagement instead of ending at completion.
Explore Graduation
Real-life Results & Revenue
This is how organizations are accelerating their growth.
80%
Time Saved
Neexa enabled us to set up an AI, and the calls to the office line dropped by close to 80%.
52%
Revenue Increase
We integrated Neexa for our website. Six months in, our website sales have increased by 52%!
Take the Next Step with Neexa
See Neexa in Action
See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.
Get Started Now
Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.