Answer Routine Student Questions
Answer Routine Student Questions gives students faster guidance from approved institutional knowledge. AI agents use conversation context to keep answers relevant and escalate policy-sensitive or personal needs, reducing repetitive handling without removing staff from the moments that need them.
Explore Answer Routine Student QuestionsAutomate Straightforward Admissions Decisions
Automate Straightforward Admissions Decisions uses controlled AI decisioning for eligible routine cases. AI applies institution-defined criteria, records the basis and routes exceptions for focused review.
Explore Automate Straightforward Admissions DecisionsCollect Student Information
Collect Student Information uses forms, surveys or AI-guided conversations to gather configured fields in the experience that fits. Agents can explain questions and clarify responses, while the resulting structured information stays connected to the workflow it supports.
Explore Collect Student InformationEscalate Sensitive Cases
Escalate Sensitive Cases detects when a conversation or case needs human judgment, authority or personal attention. AI recognizes sensitive or authority-dependent moments and brings in the appropriate person with the history preserved, helping institutions intervene without manually reviewing every routine interaction.
Explore Escalate Sensitive CasesFollow Up Prospective Students
Follow Up Prospective Students keeps promising relationships moving after the first conversation. AI agents use history, stage and outstanding actions to choose relevant follow-up, interpret replies and continue the relationship, while teams focus on high-value opportunities.
Explore Follow Up Prospective StudentsGuide Applicants Through Missing Information
Guide Applicants Through Missing Information helps applicants understand and complete what an application still needs. AI explains requirements, asks targeted questions, collects clearer information and re-evaluates updates, while admissions staff handle policy-sensitive gaps and exceptions.
Explore Guide Applicants Through Missing InformationHandle After-Hours Inquiries
Handle After-Hours Inquiries keeps routine student and applicant questions moving beyond office hours. AI agents answer from approved knowledge, collect useful details and preserve context, so staff return to a continuing relationship rather than an unanswered message.
Explore Handle After-Hours InquiriesManage Alumni Engagement Campaigns
Manage Alumni Engagement Campaigns connects institution-owned alumni contacts, relationship history and campaign activity. AI can personalize outreach, continue replies and identify engagement signals, with audience strategy, consent, creative judgment and long-term relationship ownership clearly directed by the team.
Explore Manage Alumni Engagement CampaignsPrepare Applications for Decision
Prepare Applications for Decision turns submitted evidence and review context into a clearer decision-ready view. AI summarizes relevant information and flags gaps or inconsistencies, helping institutional decision-makers review the case without reconstructing the full application manually.
Explore Prepare Applications for DecisionQualify Prospective Students
Qualify Prospective Students helps recruitment teams understand intent, fit and readiness from live relationship context. AI analyzes conversations and submitted information, recommends the next action and surfaces uncertain cases, giving staff a clearer basis for prioritization.
Explore Qualify Prospective StudentsRe-engage Prospects
Re-engage Prospects identifies promising relationships whose momentum has slowed and restarts the conversation from their history. AI adapts follow-up to the response, helping recruitment teams recover demand without treating the person as a new lead.
Explore Re-engage ProspectsRecommend Alternative Programmes
Recommend Alternative Programmes helps institutions continue the applicant relationship when the first option is unsuitable. AI compares available applicant context with approved programme information, explains relevant alternatives and brings in staff where eligibility or policy requires judgment.
Explore Recommend Alternative ProgrammesRecover Incomplete Applications
Recover Incomplete Applications identifies stalled applications, explains what is missing and guides applicants back to completion. AI follows up from the application and conversation context, interprets replies and keeps work moving, while admissions teams focus on exceptions and complex cases.
Explore Recover Incomplete ApplicationsRespond to Admissions Inquiries
Respond to Admissions Inquiries gives prospective students timely answers from approved institutional knowledge. AI agents use conversation and relationship context, collect useful details and route policy-sensitive questions, helping admissions teams reduce repetitive handling without losing the applicant’s history.
Explore Respond to Admissions InquiriesReview Applications Against Admissions Guidelines
Review Applications Against Admissions Guidelines applies institution-defined guidance to the available application evidence. AI identifies gaps or inconsistencies and prepares review context, helping admissions teams work more consistently while retaining judgment for exceptions and interpretation.
Explore Review Applications Against Admissions GuidelinesRoute At-Risk Students to Advisors
Route At-Risk Students to Advisors uses approved relationship and engagement signals to surface cases that may need attention. AI routes relevant context to an advisor, while the institution defines risk signals, intervention policy and accountable support decisions.
Explore Route At-Risk Students to AdvisorsRoute Student Requests
Route Student Requests identifies what a student needs, preserves the conversation context and sends the request to the team able to act. AI can classify, route and monitor the handoff, helping institutions reduce forwarding delays and keep ownership visible.
Explore Route Student RequestsRun Student Check-Ins
Run Student Check-Ins initiates contextual conversations, interprets responses and records the outcome. AI can continue follow-up or route an attention need to staff, helping institutions maintain more continuous engagement without making every check-in a manual task.
Explore Run Student Check-InsSend Application Reminders
Send Application Reminders uses application state, missing requirements and prior communication to remind each applicant about the step that matters. AI interprets replies and adjusts follow-up, replacing generic reminder sequences with contextual application progression.
Explore Send Application RemindersSend Enrollment Reminders
Send Enrollment Reminders uses admission and enrollment state to guide each admitted student through the next requirement. AI sends relevant reminders, answers routine questions and continues follow-up until the step is complete or staff assistance is needed.
Explore Send Enrollment RemindersNeexa supports jobs across recruitment, admissions, student engagement, service, operations and alumni relationships, from answering an inquiry to progressing an application or routing a student request.
Use Cases describe the job an institution wants to move forward. Modules describe the product area that owns the work, while Features describe the specific capabilities used to perform it.
Choose the Use Case that names the job your team needs to move, such as responding to admissions inquiries, recovering incomplete applications, routing student requests or re-engaging prospects.
AI agents perform the configured work inside each Use Case, including response, follow-up, information collection, review, classification, routing, monitoring and progression.
Use Cases connect from first inquiry and prospect follow-up through application review, enrollment reminders, student support, check-ins, graduation communication and alumni re-engagement.