Yes. Neexa turns WhatsApp enquiries into connected student work for educational institutions.
WhatsApp enquiries
Student conversations should not stay trapped in one phone or inbox
WhatsApp is often where prospective and current students ask their quickest, most practical questions.
When those conversations remain separate from the institution’s other channels and student records, teams lose context, duplicate replies and miss follow-up. Neexa connects WhatsApp enquiries to a shared operational workflow so the conversation can keep moving across AI, staff and related student processes.
WhatsApp AI agents
Answer routine questions and move the next step forward
AI agents can work from approved institutional knowledge and the available conversation context.
AI agents can answer common questions, collect relevant information, continue follow-up and route work when another team should act. Institutions configure the knowledge, policies and operating boundaries. Staff can step into the WhatsApp conversation with complete context for personal, sensitive or high-value work.
Shared inbox
Keep WhatsApp visible in Unibox
Connected WhatsApp messages become part of the same shared context used by the wider team.
Teams can see the conversation history, coordinate ownership and continue the interaction without asking the student to repeat what was already shared. WhatsApp can connect with CRM, Admissions, Forms, Student Help Desk & Case Management and AI Agents where those verified relationships apply.
Connected communication
Make WhatsApp easier to manage across the institution
The integration helps educational institutions keep WhatsApp convenient for students while making the work more coordinated and accountable for recruitment, admissions, engagement and support teams.
Most Asked WhatsApp Questions
Yes. Neexa brings WhatsApp conversations into the same student CRM, admissions and engagement workflows so AI agents can answer, collect information, follow up and keep every relationship moving with shared context.
Yes. WhatsApp conversations appear in Unibox and connect to the relevant CRM relationship, so AI agents and staff can continue the work with shared history and ownership.
Yes. Staff can take over a WhatsApp conversation in Unibox with the channel history and relationship context intact, then continue, assign or route the work through the connected workflow.
WhatsApp conversations connect through Unibox to the relevant CRM relationship, where AI agents and teams can collect application information, continue admissions work and create or update cases.
The institution controls WhatsApp consent, approved knowledge, agent permissions, escalation triggers, workflow boundaries and the actions AI agents may perform.
Take the Next Step with Neexa
See Neexa in Action
See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.
Get Started Now
Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.
Take your Institution to the Next Level with AI
Real-life Results & Revenue
This is how organizations are accelerating their growth.
80%
Time Saved
Neexa enabled us to set up an AI, and the calls to the office line dropped by close to 80%.
52%
Revenue Increase
We integrated Neexa for our website. Six months in, our website sales have increased by 52%!
Neexa does more than WhatsApp
Connect more of your institution’s tools and data so teams can act from one shared context.
Chat Portal
Give students an AI chat portal where every conversation can continue
The Neexa Chat Portal gives students a consistent place to ask questions and continue conversations over time. Institutions can use public or authenticated access while AI agents provide contextual help and preserve conversation history, follow-up and staff handover.
Explore Chat PortalFacebook Messenger
Use AI agents to move Facebook enquiries into the student journey
Neexa brings Facebook Messenger into a connected student engagement workflow. AI agents answer routine enquiries, collect information and support follow-up, while staff retain the conversation context needed to continue the relationship alongside other connected channels.
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Use AI agents to understand, answer and advance every student email
Neexa connects Gmail conversations to the wider student relationship. AI agents answer routine enquiries, identify needs and continue follow-up, while recruitment, admissions, engagement and support teams work from shared conversation history and relationship context.
Explore GmailInstagram DM
Turn Instagram interest into connected student conversations with AI agents
Neexa turns Instagram interest into connected student conversations. AI agents answer common questions, collect useful details and keep follow-up moving, while teams retain relationship context and coordinate enquiries with other channels in Unibox.
Explore Instagram DMMicrosoft Email
Connect Microsoft student email to AI-powered action and follow-up
Neexa brings Microsoft email into a connected student engagement workflow. AI agents support routine responses and follow-up, while recruitment, admissions, engagement and support teams work from shared conversation history instead of isolated mailboxes.
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Bring institutional email into one AI-powered student workflow
Neexa connects compatible email accounts through IMAP and SMTP, extending shared student engagement beyond Gmail and Microsoft email. AI agents support routine enquiries and follow-up while teams retain the context needed to continue conversations across recruitment, admissions, engagement and support.
Explore Other Email
Take the Next Step with Neexa
See Neexa in Action
See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.
Get Started Now
Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.