Dedicated AI chat portal

Give students an AI chat portal where every conversation can continue

Offer a Neexa chat portal on an institutional subdomain, with public access or authentication through a school email. Students can create accounts, continue conversations and receive contextual help while teams keep the history and next actions connected.

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The challenge

Student self-service breaks when every visit starts a new conversation

Students need a dependable place to ask questions, return later and continue from the history already shared.

Separate chat sessions and anonymous visits make continuity difficult. A dedicated portal can preserve account or conversation history and keep questions, follow-up and staff handover connected over time.

How it works

Give students one place to ask, return and continue

AI operating model

Let AI provide continuing help inside a persistent student conversation

Agents can use approved knowledge and the available account or conversation history to continue the relationship.

AI agents answer questions, collect information and support follow-up inside the portal. Staff inherit the same history when policy, judgment or personal attention requires them.

Practical outcomes

Give students one continuous place for questions, guidance and handover

The Neexa Chat Portal gives students a consistent place to ask questions and continue conversations over time. Educational institutions can make it publicly accessible or require authentication through a school email, then place it on an institutional subdomain. AI agents provide contextual help from approved knowledge, while conversation history and follow-up remain connected for staff.

Most Asked Chat Portal Questions

Yes. Neexa's Chat Portal gives students a dedicated conversational entry point where AI agents can answer questions, collect information and continue work with shared relationship context.

Through Chat Portal, Neexa's AI agents can answer routine questions, collect useful information, continue contextual follow-up and route work that needs staff attention.

Chat Portal conversations appear in Unibox and connect to the relevant CRM relationship, so AI agents and staff can continue the work with shared history and ownership.

Yes. Staff can take over a Chat Portal conversation in Unibox with the channel history and relationship context intact, then continue, assign or route the work through the connected workflow.

Unibox, CRM and AI Agents provide the core Chat Portal connection. Admissions, Marketing, Forms and Student Help Desk & Case Management can use the resulting conversation and relationship context in their workflows.

Take the Next Step with Neexa

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See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.

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Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.

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Real-life Results & Revenue

This is how organizations are accelerating their growth.

80%

Time Saved

Neexa enabled us to set up an AI, and the calls to the office line dropped by close to 80%.

Michael Niyitegeka

Executive Director at Refactory

52%

Revenue Increase

We integrated Neexa for our website. Six months in, our website sales have increased by 52%!

Isaac Ssebadduka

Digital Marketer at SPOUTS International

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