Yes. Neexa brings Instagram direct messages into Neexa so AI agents can answer common questions, capture useful details and keep follow-up connected.
The challenge
Instagram interest disappears when direct messages remain isolated from follow-up
Social interest can become a useful relationship only when the institution captures context and continues the conversation.
Connect Instagram student enquiries to AI agents, shared context and coordinated follow-up so institutional teams can respond without losing conversation history.
How it works
Turn Instagram interest into connected student conversations
Bring Instagram direct messages into Neexa so AI agents can answer common questions, capture useful details and keep follow-up connected. Staff can see the conversation history and take over when a student needs personal or sensitive support.
AI operating model
Let AI turn Instagram questions into connected conversations and follow-up
AI agents can respond in the channel while preserving useful details for the wider relationship.
AI agents answer common questions, collect useful details and continue follow-up from Instagram Direct Messages. Teams retain the conversation history in Unibox and take over when the interaction needs them.
Practical outcomes
Convert more social interest into coordinated student engagement
Neexa helps educational institutions turn Instagram interest into conversations that can progress beyond a social inbox. AI agents can respond to common student questions, collect useful details and keep follow-up moving, while staff retain the full context when they need to step in. Connecting Instagram direct messages with shared student engagement workflows reduces fragmented handovers and makes it easier to coordinate enquiries across teams.
Most Asked Instagram DM Questions
Through Instagram DM, Neexa's AI agents can answer routine questions, collect useful information, continue contextual follow-up and route work that needs staff attention.
Instagram DM conversations appear in Unibox and connect to the relevant CRM relationship, giving AI agents and staff the history and ownership needed to continue the work.
Yes. Staff can take over an Instagram Direct Messages conversation in Unibox with the channel history and relationship context intact, then continue, assign or route the work through the connected workflow.
Unibox, CRM and AI Agents provide the core Instagram DM connection. Admissions, Marketing, Forms and Student Help Desk & Case Management can use the resulting conversation and relationship context in their workflows.
Take the Next Step with Neexa
See Neexa in Action
See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.
Get Started Now
Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.
Take your Institution to the Next Level with AI
Real-life Results & Revenue
This is how organizations are accelerating their growth.
80%
Time Saved
Neexa enabled us to set up an AI, and the calls to the office line dropped by close to 80%.
52%
Revenue Increase
We integrated Neexa for our website. Six months in, our website sales have increased by 52%!
Neexa does more than Instagram DM
Connect more of your institution’s tools and data so teams can act from one shared context.
Chat Portal
Give students an AI chat portal where every conversation can continue
The Neexa Chat Portal gives students a consistent place to ask questions and continue conversations over time. Institutions can use public or authenticated access while AI agents provide contextual help and preserve conversation history, follow-up and staff handover.
Explore Chat PortalFacebook Messenger
Use AI agents to move Facebook enquiries into the student journey
Neexa brings Facebook Messenger into a connected student engagement workflow. AI agents answer routine enquiries, collect information and support follow-up, while staff retain the conversation context needed to continue the relationship alongside other connected channels.
Explore Facebook MessengerGmail
Use AI agents to understand, answer and advance every student email
Neexa connects Gmail conversations to the wider student relationship. AI agents answer routine enquiries, identify needs and continue follow-up, while recruitment, admissions, engagement and support teams work from shared conversation history and relationship context.
Explore GmailMicrosoft Email
Connect Microsoft student email to AI-powered action and follow-up
Neexa brings Microsoft email into a connected student engagement workflow. AI agents support routine responses and follow-up, while recruitment, admissions, engagement and support teams work from shared conversation history instead of isolated mailboxes.
Explore Microsoft EmailOther Email
Bring institutional email into one AI-powered student workflow
Neexa connects compatible email accounts through IMAP and SMTP, extending shared student engagement beyond Gmail and Microsoft email. AI agents support routine enquiries and follow-up while teams retain the context needed to continue conversations across recruitment, admissions, engagement and support.
Explore Other EmailWeb Widget
Turn every website visit into a useful student conversation with AI
The Neexa Web Widget turns website interest into connected student engagement. AI agents use approved institutional knowledge and page context to answer questions, collect useful details and keep enquiries and next actions connected for recruitment, admissions, engagement and support teams.
Explore Web Widget
Take the Next Step with Neexa
See Neexa in Action
See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.
Get Started Now
Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.