Flexible AI email for educational institutions

Bring institutional email into one AI-powered student workflow

Connect compatible institutional email accounts through IMAP and SMTP. Neexa gives AI agents and staff shared conversation context for routine responses, information collection, follow-up and handover without limiting teams to Gmail or Microsoft email.

Trusted by +100 Forward Thinking Institutions

The challenge

Other institutional email remains disconnected when only major providers join the workflow

Educational institutions use varied email systems, but students still expect consistent response and follow-up.

Connect other institutional email accounts through IMAP and SMTP so AI agents and teams can manage student enquiries with shared context and follow-up.

How it works

Bring more student email into one connected workflow

AI operating model

Let AI support routine enquiries across compatible institutional email

IMAP and SMTP connectivity can bring compatible accounts into the same relationship and conversation workflow.

AI agents can answer routine enquiries, collect information and continue follow-up from compatible email accounts. Teams retain the conversation history and take over when judgment or personal attention is needed.

Practical outcomes

Extend connected student email beyond Gmail and Microsoft

Neexa lets educational institutions connect compatible email accounts through IMAP and SMTP, extending shared student engagement beyond Gmail and Microsoft email. AI agents can help with routine enquiries, information collection and timely follow-up, while staff retain the context needed to continue a conversation. Bringing these messages into a coordinated workflow reduces isolated inboxes and gives recruitment, admissions, engagement and support teams a clearer view of what has happened.

Most Asked Other Email Questions

Yes. Neexa connects other institutional email accounts through IMAP and SMTP so AI agents and teams can manage student enquiries with shared context and follow-up.

Through Other Email, Neexa's AI agents can answer routine questions, collect useful information, continue contextual follow-up and route work that needs staff attention.

Other Email conversations appear in Unibox and connect to the relevant CRM relationship, giving AI agents and staff the history and ownership needed to continue the work.

Yes. Staff can take over an Other Email conversation in Unibox with the channel history and relationship context intact, then continue, assign or route the work through the connected workflow.

Unibox, CRM and AI Agents provide the core Other Email connection. Admissions, Marketing, Forms and Student Help Desk & Case Management can use the resulting conversation and relationship context in their workflows.

Take the Next Step with Neexa

See Neexa in Action

See how Neexa can help your institution grow enrollments, improve student experience, and reduce manual work by automating inquiries, follow-ups, and support, across multiple channels.

Get Started Now

Turn more student interest into admissions and institutional growth, while reducing repetitive work for your team.

Take your Institution to the Next Level with AI

Real-life Results & Revenue

This is how organizations are accelerating their growth.

80%

Time Saved

Neexa enabled us to set up an AI, and the calls to the office line dropped by close to 80%.

Michael Niyitegeka

Executive Director at Refactory

52%

Revenue Increase

We integrated Neexa for our website. Six months in, our website sales have increased by 52%!

Isaac Ssebadduka

Digital Marketer at SPOUTS International

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